Ticket Snap

Support & Help Centre

Transform your PDF theatre and cinema tickets into beautiful, wallet-ready mobile tickets with QR codes — ready the moment you need them.

How It Works

Three steps from email to entry.

1

Upload your PDF

Save the PDF ticket from your confirmation email, then tap Upload PDF ticket on the home screen.

2

Get your QR ticket

Ticket Snap extracts your booking details and generates a clean, full-screen QR code ready to scan at the door.

3

Walk in, just scan

Open the app at the venue and let the usher scan. Every past ticket is saved automatically in your archive.

Frequently Asked Questions

Which ticket formats does Ticket Snap support?
Ticket Snap currently supports PDF tickets from theatre and cinema booking services. The PDF must contain a QR code or barcode. Tickets sent as image attachments (JPG/PNG) are not supported at this time.
What is the scan limit on the free plan?
The free plan allows 8 ticket uploads per week. Your weekly count resets every Monday. All previously uploaded tickets remain accessible in your archive regardless of plan.
Do my tickets expire or get deleted?
No. Tickets are stored in your personal archive indefinitely. Past tickets are automatically marked as Archived after the event date, but they remain searchable and viewable at any time.
Do I need an internet connection to show my ticket?
Once a ticket has been uploaded and processed, it is stored on your device and can be displayed without an internet connection. You only need connectivity when uploading new tickets.
How do I delete my account and data?
You can request full account and data deletion by emailing us at support@deepeyes.co.uk with the subject line "Delete my account". All associated data will be permanently removed within 30 days.

Privacy & Your Data

Ticket Snap stores your ticket data securely in the cloud, linked to your account. We do not sell or share your personal data with third parties. Ticket PDFs are processed solely to extract booking information and generate your QR code, then discarded. For full details, please contact us at support@deepeyes.co.uk.

Still need help?

We're happy to help. Send us an email and we'll get back to you within one business day.

support@deepeyes.co.uk

Response time: within 1 business day · Mon – Fri